The phone call I made to Octopus Energy today was made so much easier by the friendly young man called Brad on the other end of the line. He showed empathy and kindness when I was feeling down and anxious with problems not just of the money kind but family, my granddaughter is seriously ill in ICU in Australia and I ended up in tears. He was amazing he’s mum must be so proud of him. And I’m guessing that he is a great asset to the company. Thank you Brad for your kindness and help, I just so worried about the debt I’m in with Octopus Energy which I feel isn’t entirely my fault as this started from when I was with Green star Energy then Shell and they made me feel terrible. Thank goodness for the Brads of the world. And of Octopus Energy