Being human, I made a mistake in sending my Gas Reading as at 27th November.
I phoned Octopus and spoke with Daniel who clearly understood that, because of my error, I was going to be overcharged. No problem to him and he checked the Smart Meter at his end and credited the Gas element of the bill and raised a charge for the correct amount. Excellent service and great communication skills. Thank you again, Frank Riddell.
8 months ago
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