It has taken 11 months for Octopus to try and sort out a problem with THEIR billing system. It has still not been resolved. All I get are generic emails when I contact them. If I am told they will get back to me by a certain date, it never happens. There is no continuity in who is handling your complaint. Truly dreadful customer service.
7 months ago
Octopus energy has a
4.2
average rating
from
7,657
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