Ignoring incorrect charges and lacking follow-up or response : I moved into my current residence on 15 January 2024 and began using your services on 17 January 2024. However, on 6 February 2024, I was charged £511.74. This amount is clearly not for the usage period between 17 January and 14 February, but instead relates to charges owed by the previous occupant before I moved in. I have already provided evidence regarding this issue multiple times via email and phone calls. But its still under "we are handling it" process and they didn't refund the amount for more than 10 MONTHS !