I’d like to leave a review for Innocent, who finally resolved a three-month issue no one else could fix. My smart meter wasn’t updating, so I wasn’t being billed properly despite paying by direct debit. Other representatives made promises but never followed through.
Innocent fixed the problem immediately, sent me a bill, explained it clearly via email, and was a delight to speak to. Thank you so much for your help, Innocent!
8 months ago
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