Dexter sorted out the switch to Octopus today VERY efficiently and professionally. I am surprised to see that Octopus generally has such a low customer satisfaction rating (41%) and had I looked this up first I wouldn't have signed up. If all your staff were to handle customners like Dexter, that all-important rating would go through the roof. I tried last week to do this and had a great initial conversation with Charlotte who refered a problem to the metering section - a very propomising start - then nothing... until I started all over again today. Hopefully the delay has not given Ruby Energy the excuse to charge me for the delay into the 1 month notice period. This urgency was made clear to Charlotte and in several subsequent emails. Anyway ... recruit more Dexters please! Will