I spoke with a lady called Parveen today. As always I find octopus representatives polite and sincere. However, I believe the problem is not with the front line. I moved to Octopus over 5 months ago and still they have not managed to connect with my smart meter. Lots of email pictures of meter and manual readings going back and forth but stil no action. I'd truly appreciate if someone from technical team could support here.
6 months ago
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