Joined Octopus for the EV tariff, but have just realised that I’m not on the Intelligent EV scheme after all.
Very disappointed and very angry. Virtually impossible to transfer from the flexible account to the Intelligent EV tariff.
Asked by email how we are supposed to change to an intelligent EV tariff and was just told to go on the App. How unhelpful was that?!!
Don’t believe all the hype about great customer service. Great, it certainly isn’t!!
5 months ago
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