So I called 3 times yesterday to set up my EV charging tariff after installing a smart meter which is great , however upon my second call it seemed the advisor I was speaking to had said it will take 7 days for the tariff to start and I questioned this and it appears she hung up on me as I was not happy with the set up and just being told to go on line and set it up . Seems very daft and a waste of my time to call for a person to person call , however the third caller , I forget her name was so super helpful and couldn’t go further for me and it was superb service in the end telling me the tariff is up and running so no issues , leaving 1star seems a bit harsh but it’s difficult as calls were ok but second one was just poor