Keep Clear of Octopus They harrass you for payments you have already paid. On Moving house I sent in a final reading when moving house and when I recived the bill on the 7th of january I paid it in full with in one hour ,they sent a reiciept it was taken from my bank and I asked them to close the account. I was greated by a number of sarcastic emails from a custumer adviser who said he was glad I had paid it but demanded to see my Bank Statements ,when I complained about this person ,he was allowed to handle the investigation him self. neary a month later they still wont accnolage payment and close the account ,and the Ombudsman has had be informed.