Same here took 3 months for them to admit the payment was made even though they sent me confirmation. I had to provide my bank statement. And now the same thing it was paid we got confirmation they have rung us 3 times we tell them it was paid you sent us confirmation it has come out of my bank account and still they harass us. Going to change to another company. Don't sign up with them.
5 months ago
Octopus energy has a
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