I didn't want to write this as the employees at octopus are all so friendly. But I have been dealing with this problem for months now. A long time ago a technician came round to fit a smart meter on my gas and electric, he did the gas and left without doing the electric with no explanation. I have been submitting accurate meter readings for the last 4-5 months on time, Every month I have been charged random amounts such as £300, £250, £400. I live on my own in a tiny apartment, I don't own a dishwasher or dryer or use any heavy electrical goods. Everytime I have rung up after receiving these charges I have stated I desperately need a smart meter as im not able to access my meter due to being disabled. Every phone call I make I get told octopus has made a mistake and they rectify it lowering my overall debt balance. Today i have submitted a meter reading and another £250 has been added, I spoke to a young gentleman and he said it definitely doesn't sound right, but theres not much he can do. I pleaded with him that I needed a smart meter as soon as possible because I will soon be £1000 in debt and I cannot understand where these charges are coming from. He sent me an email explaining ways to save energy, but this didn't help as I know myself i don't use much energy. I deal with a panic disorder and spend every moment of every day worrying about this. Dreading the next month when I have to add another £200-£300 debt to my account. I hope with this being wrote octopus will respond and help me finally feel at peace and understand why this is happening.