I would like to commend the service you provided today. Having received my bill for mid-Dec2024 to mid-Jan2025, I was astonished to note how high it was, especially the gas element. Your member of staff, Mandy was patient and helpful throughout our long conversation. She took me through the detail of how my Nov/Dec units differ from my Dec/Jan. She offered advice and guidance for energy usage in my home and went as far as looking up my digital App which I use when I am away on holiday. After useful discussion, we agreed on a manageable increase of my current DD to Octopus and she followed on from the call to send me a copy of my Salus App. Mandy was respectful, articulate and knowledgeable and so I thank you again for your top rate service and this positive interchange.