Octopus big brother customer care. Long story short. Mis-functioning of the 1st newly installed SMART meter (the irony!) It decided we had a massive (think 4 figure) surge in our utility usage across 1 summer period. Never before - or since - have we had such a reading! Dodgy meter removed then months without a meter? Finally, a new one fitted - it didn’t work at all. Many calls/emails FROM US. Another engineer visits - tells us Meter No2 hadn’t been connected up to internet. Endless correspondence - Octopus fined by the Watchdog for poor service etc but Octopus obstinately refusing to examine 1st broken meters aberrant reading. Be realistic, it’s a machine, they do go wrong. If your meter fails Octopus tell us we have no right to have it examined by a third party - it’s sent off to a company OCTOPUS pay to test it. Think Post Office IT scandal. We’re two retirees in the sale house for 20 years & honestly, we don’t have a cannabis farm.