Today I spoke to Isabella. Isabella was professional but had empathy, putting me at ease as I have been under a lot of stress financially. I then received the forms promised, within minutes to my email address. All I can say is thank you very much for your help so far. I didn't want to bury my head in the sand and financial struggles can sometimes make you feel you want to do that or there is no other option but to do that but I can only say Don't, Octopus Energy will try to help you as I have found today when speaking to Isabella. Warmest Regards Hadiyah