Do NOT believe the adverts - customer service is terrible and completely unresponsive. I have been waiting over 3 months for my export tariff to get up and running, and I've lost count of the emails I've sent chasing. The few emails that get answered, there is a different excuse every time. They also promised a statement credit over a month ago and nothing. I am getting so tired of the lack of response and rubbish customer service. I thought this was an ethical and green company, but don't waste your time and look elsewhere!
4 months ago
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