Your answer phone service has poor service due to the fact the connection has a lot of interference I suppose this is due to your employees working from home it was hard to hear half of the conversation, when you are put on hold another employee comes on the line and then you get cut off. I Introduced my son to octopus to take advantage of the £50 introducers fee I was told by 3 different employees 3 different ways how to claim it I eventually received payment. Your billing is also confusing their are 2 quotes each for your gas and electric why cant there be 1 quote each at the end of the month to make things simple? As a 'which' member I always use there recommendations they say your there recommended supplier they obviously have not used your telephone service. I will pass my experience over to them.