I called today -14/2/25 to query a problem with my account, I poke with a very helpful lady called Parveen who looked into the issue and found the problem straight away and explained to me why this had happened. She very kindly explained what she intended to do to resolve this and ran through everything with me in detail, I was advised that this was now in the hands of the billing department to resolve the problem and asked me to check my account again in a couple of days and if I was not happy to call back. I was very impressed with the way that Parveen had dealt with my issue and I would like to thank everyone at Octopus for providing such an excellent service.