The Customer Service was very helpful but as I am a new user and contacted Octopus Energy through a referral from one of my friend, so I & my friend should be getting the referral bonus but was rejected by the executive stating that the property is already having Octopus connection from the previous owner. But that is not my fault right I am a new user to YOU and got a new connection through referral, so I & my friend should be eligible for Referral bonus. Earlier, I was NOT aware of Octopaus as a service provider but my friend said it's good then I though of contacting you. If your policy is to make excuses for NOT giving referral bonus then I will NOT refer any one in future.