My friend Crise Naska who is already a customer of yours introduced me to Octopus. I found it difficult at first as I have hearing aid but the aids are not good even at the best of times. Eventually I charming lady helped me to get set up with your company. I have been complaining about E-on to the residents at Montague Court retirement flats.They assured me that their bills are much lower than mine although I only have a one-bedroom flat. Have rang E-on several times but no one has explained why I have such a high bill plus they won't sent me a bill with details. All I get from them is a much higher bill each month n ask me to increase my monthly debits nearly every month. I am very happy to get rid of them as I didn't contact them but the former flat user did n they thought I would carry on. Sorry for this long letter but want to explain why I need to choose Octopus Energy instead of the big boys as I am a retired lady living on her pension. Thanks for listening.