Octopus is a company that has a delusional belief it provides perfect customer service. The reality in my case is that that their customer service is perhaps the worst example of selective communication and avoidance of anything that does not fit their narrative. I work in a customer service role and I think Octopus behave very strangely and if it wasn't that every advert they put out says they are all wonderful then perhaps I would not be so annoyed. Self praise is no praise and a cult that spends all their efforts on telling each other they are awesome is plain weird..