Mylah, who helped me, fully deserves 5 stars for her manner, efficiency and patience in explaining any details I asked about. One star knocked off for Octopus procedures as i thought i had signed up 6 days ago, having gone through whole online process up to and including setting up direct debit & seeing when first payment would be taken......only to discover today that system had crashed and my signup lost! As i was surprised not to get a confirmation email, account no. or similar, the same day, I emailed a response to my quote, then another email, tried phoning the fabled Customer Service .....in all cases, no reply. I understand it's a busy time, with price caps going up etc, but i would have expected an immediate response to my mails so i could have done switch 5 days ago. A final word on the scripts operators have to use.....could you cut or limit the use of the phrase "going forward from that" or "moving forward from there"? It must have been inserted 30 times in conversation and becomes quite annoying. "Signposting language" taken to the extreme!