Have been a customer for octopus energy for 2 years. Recently fixed tariff ended was an intelligent go to. But now they don’t even have my tariff details so I can’t even signup to any of their tariffs. Customer service have been absolutely useless. Standard response is I don’t know why you can’t see a tariff or resign to octopus intelligent go. Been charging me standard rate for the last two months whilst sending me emails indicating I am intelligent go. Asked to speak to a manager and they cut me off. Just can’t get the customer service these days… very very poor.