Dear Sirs, Knowing that the Energy Price Cap was changing on the 1st April I was concerned about prices going up, so I phoned Customer Services and spoke to Emily and asked if she could help me find a good Fixed Rate tariff. I explained that due to health problems with bad circulation and waiting to go to St Thomas's hospital in London for a CT SCAN as one of the valves in my heart is wearing out, whereby I will have to have an operation for a replacement Valve and living my own I find things difficult with feeling the cold, also mobility and balance problems. I explained that I leave the Hot water and Heating on 24 hrs a day, so I expect to pay higher bills. Without too much trouble she had a look at my consumption and offered me a 14 month Fixed rate tariff, without me having to supply lots of figures etc. She told me I could look at other comparisons, but I told her that I like the ethos and feel happy with Octopus Energy. She then set up the new Fixed Rate tariff and told me that the monthly amount would also be reducing by apx £13 per month, which I was very pleased about. She also reassured me that if I get any problems with my bills and payments, then to contact Customer Services. She also said that as I am always feeling the cold then she would send me an Electric Blanket to help me with feeling the cold. I told her that there was no need to do that. She said it was a pleasure to do it on behalf of Octopus Energy, which I thanked her for. Infact Royal Mail delivered it today Thank You. I found Emily very nice and helpful also easy to talk to also she didn't complicate things in anyway. I am pleased that I decided to ring Customer Services now. Although I do keep a check of my monthly Utility bills, but I have also noticed my Credit steadily reducing, again the reason for taking a Fixed rate tariff. I found Emily to be a good ambassador for Octopus Energy, as at no time was she forceful in dealing with the matter Please pass my comments on to Emily and her Line Manager. THANK YOU Terry Lynch