On this occasion they didn't make me happy at all. It has taken many emails and phone calls to get the interim bill I requested on 29 March. The issue was finally resolved today by a very helpful member of staff, but it seems that none of the information I had provided earlier had been logged for this address. On another account (my own gas & electricity account at 4/3 Saunders Street, Edinburgh EHH£ 6TR) last year you suddenly stopped emailing me reminders to send in monthly meter readings. Despite several emails and lengthy phone conversations and promises that I would get monthly reminders, nothing has happened. No email reminders. What is going on with Octopus? You used to be the most efficient of all the suppliers. I know that the business has expanded enormously over the past few years but it now seems that nothing can be resolved without a lot of effort on the part of the customer.