Honestly, I'm not really a grumpy old curmudgeon but i admit I generally only review zero stars (warnings). 5 stars (exceeded expectations) is so rare. My 'Smart' meter (sic) added zero value under my previous energy supplier (Slightly French) and display was usually blank. They sent estimated and inaccurate bills, et al. I'm new to Octopus, but Shuab. A. and Terry. S. have made the time and effort to finally resolve the problem and their communication and responsiveness has been a breath of fresh air. Already wishing I'd made the switch months ago. If Octopus are always this helpful I'm theirs for life. Take a bow, Octopies!! :) (not a word, but should be). Stress free energee.