Now changed my billing set up ,new Go Cardless system cancelled my direct debit, numerous calls and no one could tell me why. One part of the system said it wasn't cancelled and one said it was. Had to call today to get confirmation of the new billing system which I've gone to which means I pay my bills when they are due . I refused to set up another Direct Debit and my bank advised me not to do so. I've been a loyal customer and I am currently disgusted at the downturn in customer service. Like many others I wasn't aware a new system had been introduced. You need to address problems when the fault lies with Octopus not keep sending emails telling me I have cancelled my Direct Debit . Although now I have, I no longer have faith in Octopus Energy and I certainly don't trust this new system . which according to your staff , seems to have a mind of its own.