Excellent customer service - phone answered by Beth ( who was friendly, understandable and efficient ) in seconds . Been with Octopus for a couple of years now and their website and service are refreshingly good compared with the competition . I fixed for 12 months at prices around 5% more than the cheapest but :- that was with a company I'd never heard of - and - they had exit fees . So if prices suddenly fall , unlikely I know , I can now move tariff without penalty . We're knocking on and suspicious of smart meters but the Flex tariff looks interesting .