We are in our second year of having to deal with the terrible customer service and incompetence of Octopus energy. I can only assume they fabricate positive reviews or pay for reviews as there is no way the people I have been dealing with could solve any problem no matter how simple. Their emails are written by AI and they don't read the mails correctly and never answer any questions. Managers promise to call and then don't bother. The whole company seems dysfunctional and thinks that saying some kind words is the same as actually doing something. I really hope that the future of UK services is not going to be like Octopus or we won't have any electricity supply.