strongly advise caution when dealing with Octopus. They failed to bill me correctly not once, but twice — with errors totaling over £2,500. Despite these significant mistakes, it took them a long time to issue an apology or see my POV. The first time this happened, I cancelled my direct debit to prevent them from taking the full amount. In response, they had the audacity to report missed payments to Experian — despite the fact that I was still paying manually. Absolutely disgraceful. Their handling of the situation was not only unfair but completely incompetent After leaving the company, I was suddenly hit with a £1,370 debt. Rather than acknowledging their errors, they chose to hide behind something they call “back-billing.” Frankly, that’s an unacceptable excuse. I might be able to overlook one mistake, but repeated failures show a serious lack of competence and accountability. It’s frustrating how energy companies seem to get away with these kinds of issues, protected by vague industry terms and loopholes. It’s about time regulations were urgently overhauled to prioritise customer protection over corporate convenience. Avoid this company as this could easily happen to you