I have just taken over a house supplied by Octopus Energy and have been 5 days without electricity. When you phone you get either fobbed off or cut off, I spent almost 3 hours on the phone over the last 5 days, been sent various reset codes none of which have worked. Avoid at all costs. There's no continuity if you have a problem, a different person answers every time and gives bad advice. You even get told there's no manager in their department for you to speak to. Avoid, avoid, avoid. Worst company I've ever dealt with. It's still not resolved, I still have no electric and no gas as the meter isn't "commissioned"