Vic, the agent who answered my call was very knowledgeable in all Octopus products and was able to answer
all my account and product questions without transferring me between different departments. She then took the time to write a tailored email summary of the information that would be helpful to me which was sent to me within 15 minutes of the call ending. Speed of connection to customer service team was also brilliant on hold for less than 2 minutes at a peak time of day.
1 week ago
Octopus energy has a
4.1
average rating
from
6,391
reviews
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