First time contacting Octopus, as I'd bought a property and the seller used Octopus when she owned the property,so continued for ease. My call was answered within minutes and Emily was extremely helpful in answering my questions and setting up my account. She also advised when to set up the payment as my tenant hasn't yet moved in and the property is currently empty. I'd heard the adverts on the radio and I was a bit sceptical of all the positive comments, but I can safely say this was the most positive experience I've had in a long time with a utility company. Very happy with response.