Came for renewal. Agreed a renewal figure after comparison with Octopus. Agreed to stay. They then wanted a direct debit well in excess or agreed. Moved to another company who informed me that that the switch was complete and my smart meter readings had forwarded to Octopus. Waiting for final bill and considerable refund. The amount of my final bill has been taken from my balance. Octopus tell me it will take up to 4 to 6 weeks to generate a final bill and any refund 10 to 14 days later. Each year in the past I have had ask for a refund on my balance or reduce my direct debit manually to reduce hefty overpayments. BEWARE. This company although on paper looks good is just trying to build a surplus in your account and use your money. This review is written after request for my refund and there reply. Full of reasons why they cannot expedite it sooner.