I joined their Tracker that follows the price daily of Gas and Electric a couple of years ago. After the first year I received an email advising I was being switched to the New Tracker. No problem at all. I noticed in July 25 that my credit did not appear to be increasing as it usually does in Summer and received an e-mail to advise my Direct Debit was Increasing. When I called them, they advised I was on the Standard Tariff as my Tracker Deal had run out in February. So no automatic switch to the New Tracker Contract this year. I'm told they did send an e-mail, which I can not find, so asked for a Manager to ring me to discuss. I am still waiting for the call and as a high user I'm hundreds of pounds out of pocket. Although the man I spoke to did offer me £30 as a gesture of goodwill. I'd spent more than £30 worth of my time trying to get hold of somebody to sort it out. Looks like they are like every other energy supplier when you get an issue.... its all about the profit!!!