I’m giving Leila H the five stars as she was the one who solved the problem. I kept setting a dd up and was being emailed that it wasn’t set up and texts about debt collectors. She explained that the bank details had been deleted so they just needed adding back in. Simple 2 minute explanation as I couldn’t see that at my end. Email correspondence is very hit and miss with octopus, I’ve had two terrible exchanges and wished I’d never moved to them. Luckily when I rang today someone who cared about their job and the customers answered
2 months ago
Octopus energy has a
4.3
average rating
from
8,351
reviews
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