Raiyan was extremely help when addressing the problem with a faulty meter. I had previously sent in a video of the meter not working, however, despite it showing the meter reading has not been updated since March, his colleague said the video was not clear. Raiyan had a look a the video, checked the meter reading history and quickly established that they were receiving the meter reading OTA however it has been the same reading for the last 3 months, so there must be a problem with the meter which needs further investigation. He raised a ticket for a meter inspection to be performed.