Having had dreadful experience over several years with my previous supplier I am delighted with the prompt, efficient and friendly service that Octopus have given me. Charlotte explained everything about my change to Octopus in detail every step of the way and seemed to take a genuine personal interest in my account. I have received regular statements since joining, so I know exactly where I stand with my account, and I feel confident that I will be dealt with efficiently and courteously in future, which is a huge contrast to the way I have been dealt with by my previous supplier. Thank you.