Jay really helped me through a very difficult time when my supply was cut off through a faulty meter and then my previous energy company kept me waiting for several weeks trying to sort it all out. I knew Octopus were the best because of how well they treat my daughter with supplying their property though nothing prepared me for the patience and advice of Jay’s exemplary service. Thank you for sorting all this out for me Jay AND for dealing with the referral from my daughter so we BOTH get a discount for choosing the best energy company in the business. Customer service is everything and life just keeps on making us realise how important it is to have caring human beings sorting things out. I’m very grateful.