It meant a lot to me too. Receiving satisfaction reviews from customers, when I had had similar job years back. Thank you mate for you information provided. Friendly and prompt conversation leaving me happy. I then phoned back up and spoke with another friendly adviser. My experience was excellent and would highly recommend to anyone. Keep up the good work My only advice. Not for you directly. I could hear agents in the background whilst on the call. This isn't a big problem. But given you guys more space to work in. More space between advisors would mean a clearer conversation. This is more with the space provided. The second agent I do believe had more space between other workers and I could only hear him speaking. Not an issue as an agent. Normally a call centre location. And I'm seriously nit picking here. You were excellent mate and clearly did give me the faith I needed to call back after some thinking. As the customer service was excellent. Take care and all the best. Justin