Hi, I just wanted to write and acknowledge the great customer service I received from Grace regarding me taking over the account and having electricity reconnected at a property I own. She took complete ownership of the situation and ensured that it was resolved quickly and efficiently. I was particularly impressed with the level of communication I received with Grace constantly monitoring things and then checking with me that all the necessary actions by me and Octopus were taking place - such exemplary customer service is all too rare these days. Grace has been a first class ambassador for Octopus, please convey my thanks and appreciation.