I just wanted to leave some really positive feedback for the customer advisor Raiyan who helped me set up my plan with Octopus Energy. From start to finish, the whole experience was incredibly seamless — especially important to me as I’m in the middle of a stressful house move. He was so informative, supportive, and genuinely friendly throughout the whole call. He had such a calm and reassuring tone, which instantly made me feel comfortable and at ease. It was my first time setting up energy in a new home, so I was naturally a bit anxious, but he explained everything so clearly and made sure I was on the best plan for my needs. We even had a good laugh about the fact that I currently have to switch something on just to get hot water — it honestly made the call feel more like chatting to a friend than sorting out utilities! It’s rare to come across someone so genuinely helpful and kind, and his great service has made me feel excited to begin this new chapter with Octopus Energy. Massive thanks to him — he really made a difference today.