For the last 16 months, I have received the worst customer service of my life from SSE ENERGY so, believe me, I know what poor service is. On the other hand, Octopus Energy are fantastic to deal with. Not only are their rates reasonable but the customer service is second to none. Basically, I switched to Octopus Energy BECAUSE of their customer service. They make my life easier. They are quick, efficient, knowledgeable, friendly and get the job done. I have my domestic supply with Octopus Energy and have recently switched my business to supply to them too. Today, Dexter helped me with my query and he was exceptional. I highly recommend this company.