Shocking Customer Service – Ongoing Billing Harassment After Account Closure I am absolutely appalled by the way Octopus Energy has handled my closed account. Despite repeatedly submitting all required end-of-tenancy documentation and receiving written confirmation that my account was fully settled, I continue to be harassed with incorrect billing demands. This has been an exhausting and infuriating experience. I’ve wasted hours on the phone, only to be left on hold, disconnected, and ignored—multiple times. There seems to be no internal communication, no accountability, and no respect for customers' time or mental wellbeing. What should have been a routine closure has turned into a drawn-out saga of incompetence. I feel completely let down by a company I once considered reliable. If this matter is not resolved once and for all, I will be escalating it through formal complaints and relevant regulatory bodies. Avoid if you value your time and sanity. — Tom White