I always love to speak to an actual person! I called to check my monthly direct debit, after receiving an email to say it was going up - only a month after signing up for a new fixed rate contract. Beth was very helpful with my query and explained why my monthly cost had been reviewed. She checked that the amount I had changed it to on my app was correct. I'm very happy with the customer service.
Thank you :)
2 days ago
Octopus energy has a
4.3
average rating
from
8,253
reviews
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