Lots of promise but no delivery! I changed to Octopus on 3/9/19 with the intention of joining their "Go" tariff. Despite having a smart meter installed in November I was told it wasn't suitable and I needed a new one. I was told I would be contacted within 14 days and in the meantime I would be on their flexible tariff. 14 days came and went and eventually I contacted them and was given a date of 21/10/19 for the new meter. The meter was duly fitted but would not connect to the Octopus system so it was still "dumb". I waited a further week for another engineer. Same problem but this time he eventually changed the comms unit on the meter and got it working! At last - I thought. On 7/11/19 I contacted them again - by phone cause emails about meters get no reply - to be told it would be another week before they could connect me to their Go tariff. I am not optimistic. The timescales they quote are 14 days for a meter and 7 days to establish readings are coming through - in my case it is now more than two months. It should have been done by 24/9/19. I have a Tesla battery so I want Go in the winter so as I store night electricity and release it during the day. At present I am effectively paying three times the cost of the Go tariff for my electricity and I would have been much better off getting an economy 7 meter from Scottish Power. They have given me a £20 rebate but I am getting very frustrated at the lack of progress despite their promises. The thing is that I will be self sufficient by March and, since Octopus standing charge is 25p per day, I will be changing back to Scottish Power who are 11.5p per day. I have suggested to Octopus that they should develop a seasonal tariff but I got no response so it looks like I will be chopping and changing every few months so I will be faced with all this hassle again and again! George Ayr, Scotland