The web site is more like a Bingo firm, but my main gripe is a problem with billing - it is complicated and unnecessarily confusing. I do not understand why they cannot simply show the meter readings history, the kWh used and the cost. Why make it more complicated? Engie got it right for customer service. Octopus customer service seems like it might be a similar experience to Co-op, which in my case really screwed-up the day/night electricity billing and was never able to correct it. Finally, I would say there are good some good things, so 3 stars.
4 years ago
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