Wow. This company is SO easy to deal with. Always able to get someone on the phone when I don't understand my bill. Responsive over email. I've never won anything, but I love spinning the little prize wheel when I do my monthly meter reading. I'm writing this review because I needed to end my service (I'm moving out of the country) and have spent hours of my life this week on the phone with other utility companies who want to argue and give me the runaround before I can end my contract. I got online and ended my Octopus service with 3 clicks, no hassle. That process epitomizes my entire experience with Octopus - easy, straightforward, and customer-oriented. So instead of spending my time arguing about how I'm really leaving the country, and really need to cancel my service, I'm taking the time I saved and saying a massive THANK YOU to Octopus for being the only utility company I've actually enjoyed interacting with whilst in the UK.