I recently had a very disappointing experience with Oh Polly. I needed to return an item and swap it for store credit, as I have an event coming up and time is of the essence. Unfortunately, Oh Polly's policy requires the item to be returned before they issue any store credit. Despite explaining my situation and the urgency, they were unwilling to help expedite the process or make any accommodations. Their lack of flexibility and customer service has left me frustrated and scrambling to find an alternative solution in time for my event. I expected better from a company like Oh Polly and am very disappointed with their lack of support.