Buyers beware Oh Polly does not follow the consumer Act of 2015 they refuse to give refunds or exchanges on faulty goods and accuse you of doing the damage yourself, all i wanted was an exchange as the item was just what i wanted minus the damage, you cannot speak to anyone in 'customer service" just a automated message i will never shop with these crooks again they give genuine online shops a disservice if you prefer to shop online, they may have got free money but word of mouth will cost them more . The star would have been blank if it was possible they should not even get 1 star